Frequently Asked Questions

Order

Once your order has been dispatched, we are unable to cancel or change it. You will need to raise a return and send it back to us - please see our Returns page for more details.

If your order has not yet been dispatched, please contact us as soon as possible if you wish to cancel it.

Delivery

We offer 3 methods for delivery within the UK: Standard is delivered within 2-4 days of dispatch, Express is delivered in 1-2 days of dispatch and Next Day aims to deliver within 24hrs of dispatch. We aim to dispatch all orders within 24hrs of payment.

For more details, including international delivery, see our Delivery page.

Returns

We offer returns on all items up to 30 days after purchase. They must be unused and unopened, in their original condition.

For more information, including how to return an item, please see our Returns page.

Warranty

We are confident in the quality of our Swiss Made watches which means we offer a 5-year warranty from the date of purchase.

Our 5-year warranty covers manufacturing defects, such as with the movement.

We require the original purchase documentation, including order number, for a warranty claim to be valid. The warranty cannot be transferred.

The warranty does not cover damage that may result from normal wear and tear and everyday use. Examples of what is not covered by the warranty include any damage to the case, crystal, strap or buckle. The warranty does not apply if the back casing has been removed or tampered with in any way.

For more details, including how to make a warranty claim, please see our warranty page

Strap guide

Yes. All straps are interchangeable. Please make sure to choose the correct buckle colour to go with the case colour of your watch.

Our strap guide is coming soon.

Contact

Please email us with any questions or queries at: info@westonwatches.com and we will be happy to help.

We aim to reply to all emails within 24hrs.

About Weston

We currently only offer watches designed for men, however they have proved popular with women too. Please bear in mind the size of the watch if purchasing a Weston watch for a woman.

We will be launching a women's collection soon.

We believe precision can be beautiful. All of our watches are Swiss Made, with handwork at the core of the watchmaking process. Our leather straps are made from Italian leather, and carefully selected to ensure the best looking combinations with our timepieces. Read more about our story here.

We are confident in the quality of our watches, which is backed up by our 5-year warranty.

Chat to us 7 days a week using the chat icon on the bottom-right of your screen. We're always happy to answer any questions you may have.

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